Yamaha West Java Regional ITGP 2008
The threat of weakening sales of motorcycles in 2009 to make factors that prime after-sales service could be key in maintaining market share. Therefore, sole agent of Marks (ATPM) PT Yamaha Motor Kencana Indonesia include the concept of consumer acceptance or consumen service reception on a motorcycle mechanic competition test.
According to Assistant Service Manager YMKI, Sahrial, attitudes, behavior level, and the words of one mechanic can affect the level of consumer satisfaction. Based on the survey about 75% satisfaction is influenced by the attitudes and behavior as consumers mechanical servicing of vehicles to the garage, and the rest is language.
"Business in the future motorcycles will also be determined by factors of service to consumers. ATPM that is able to give satisfaction to the consumers so as to create loyal customers will be able to survive in the increasingly tight competition among brands in Indonesia, "said Sahrial the sidelines of the contest mechanics Yamaha Indonesia Regional Technical Grand Prix 2008 in Bandung, West Java, last week.
YMKI trying to develop the service with the mechanics educate them to always be friendly and understand the needs of consumers. It can be seen from the material that is tested to the 12 participants ITGP mechanics. Tested them how to serve customers when it comes to garage and resolve any complaints.
Added Service Area Coordinator YMKI, Karnadi, 12 mechanics it is the result of selection of the 60 finalists contest participants from all dealers in West Java. They are the result of selection from 275 participants who register to participate in the activities of regional ITGP West Java this year.
Out as the first winner is Jajang Zeni of Bahana Cikampek, then Akhmad Khumedi of Flagship shop in Bandung, and the third Dedi Suhendi from the Sentra Anug** h Motor, (now in PT Hasta Joint Bandung). Winners will be sent to follow ITGP national level to be held in Bali in February 2009.
Activities ITGP contest is part of a world-level event called World Technician Grand Prix (WTGP). Yamaha Japan to hold this competition every 2 years, followed by various countries. Participants in the championship WTGP 2007 Indonesia became the champion in class 1 and 3 motorcycle business beat contestants from Southeast Asian countries, and China. Contests WTGP divided into two classes namely the special business class countries that market products motorcycle engine capacity of small and large motor class .***
Rewritten Posted from OVI
